FAQs

How do I become a member?

Enter your name and contact information on the ‘Membership’ page and our representatives will be in touch to create your account.

How and when will I receive bags I book?

Bags are hand delivered twice a week– Sundays and Wednesdays– You may select which day you prefer.

What happens if I damage a bag?

Small amounts of wear and tear are covered in your membership. If there is any extraneous damage your credit card on file will be charged the full retail value of the bag.

How do I cancel my membership?

Our minimum membership term is three months. After this period you may contact our representatives at modmod.toronto@gmail.com in order to cancel your membership.